NovaLearn Privacy Policy

Effective Date: January 1, 2025

At NovaLearn, located in vibrant Toronto, Ontario, Canada, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our online learning platform. NovaLearn is dedicated to providing a secure and enriching learning environment for all our users.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

  • Personal Information: This includes your name, email address, postal address, phone number, date of birth, and any other information you provide when you register for an account, enroll in a course, or contact us.
  • Payment Information: If you purchase courses or other services on our platform, we collect payment information such as your credit card details or other payment account information. This information is securely processed by our payment gateway providers.
  • Usage Data: We automatically collect certain information about your use of our Services, such as the courses you enroll in, your progress in those courses, the features you use, the content you view, the searches you conduct, and the time and date of your activities.
  • Device Information: We collect information about the devices you use to access our Services, including the device type, operating system, browser type, IP address, and device identifiers.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior on our platform. This information helps us personalize your experience, analyze usage patterns, and improve our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Our Services: We use your information to operate, maintain, and improve our platform, personalize your learning experience, and develop new features and services.
  • Processing Payments: We use your payment information to process your purchases and subscriptions.
  • Communicating with You: We use your contact information to send you important notices, updates, and promotional materials about our Services. You can opt-out of receiving promotional emails at any time.
  • Analyzing Usage: We analyze usage data to understand how our users interact with our platform, identify trends, and optimize our content and features.
  • Protecting Our Rights and Interests: We use your information to detect, investigate, and prevent fraudulent, abusive, or illegal activities, and to protect the rights, property, and safety of NovaLearn, our users, and others.
  • Compliance with Laws: We use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who help us operate our platform, process payments, send emails, analyze data, and provide other essential services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Instructors: If you enroll in a course, we may share your information with the instructor of that course to facilitate your learning experience and provide you with personalized feedback.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity as part of the transaction.
  • With Your Consent: We may share your information with third parties with your consent or at your direction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically means we will keep your data while your account is active or as needed to provide you services. When your account is closed or no longer needed, we take steps to securely delete or anonymize your information. However, we may retain certain data for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

5. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use industry-standard encryption to protect sensitive data transmitted over the internet.
  • Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.
  • Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.
  • Employee Training: We train our employees on privacy and security best practices.

Despite these measures, no security system is impenetrable. We cannot guarantee the absolute security of your personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email or other means if the changes are material. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

NovaLearn Privacy Team
123 University Avenue
Toronto, ON M5J 2H7
Canada
Email: [email protected]
Phone: +1 799-398-1077

9. International Data Transfers

As a Canadian company, NovaLearn may store and process your personal information in Canada or other countries. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your personal information to these countries.

10. Third-Party Links

Our platform may contain links to third-party websites or services that are not owned or controlled by NovaLearn. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected about you.
  • Request deletion of your personal information.
  • Opt-out of the sale of your personal information (NovaLearn does not sell your personal information).
  • Non-discrimination for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at [email protected]. We will respond to your request within the timeframe required by law.

12. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information as soon as possible.

13. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to the rights and freedoms of individuals, we will notify the affected individuals and the appropriate data protection authorities as required by law.

14. Automated Decision-Making

NovaLearn does not use automated decision-making, including profiling, in a way that produces legal effects concerning you or similarly significantly affects you. However, we may use automated systems to personalize your learning experience and provide you with relevant course recommendations.

15. Contact for EU Residents (GDPR)

For residents of the European Union, NovaLearn complies with the General Data Protection Regulation (GDPR). Our Data Protection Officer can be contacted at [email protected].